What Is a Go-Live Command Center?
Going live with your Oracle Health, Epic, or MEDITECH system is momentous – it is the culmination of a highly coordinated, highly sophisticated undertaking. At HPG, we support you at every stage, including comprehensive Go-Live Command Center Support from experts who understand the issues and resolve them quickly.
Whether you are going live with a select group of applications or rolling out an entire suite of enterprise applications for newly acquired facilities, we offer a scalable, team-based approach, complete with at-the-elbow support and integrated phone support. We strategically place our experienced Consulting Experts throughout your hospital. Having the right people in the right place at the right time ensures your users’ questions are answered quickly and accurately, avoiding the creation of an overwhelming backlog of support tickets. The result? A smooth go-live with a high level of user acceptance.
Command Center Staffing and Triage
From skillfully triaging calls to swiftly resolving issues, we plan and execute command center excellence according to best practices developed across decades of experience. Our solutions offer a cost-effective way to support your success at go-live to maximize return on your investment.
Unrivaled Expertise
Our expertise goes far beyond what Oracle Health’s, MEDITECH’s, or Epic’s go-live team and trainers can provide, enabling us to make quick and accurate decisions that prevent disruption and dissatisfaction among your system users. For a higher level of expertise and better results, call on HPG.
