HPG: Delivering seamless Oracle Health support for Boston Children’s successful EPIC conversion.
Client Challenge: Boston Children’s Hospital faced the critical challenge of maintaining robust support for their Oracle Health solutions to ensure uninterrupted operations, all while their internal team shifted focus to the complex task of implementing and transitioning to Epic.
HPG Solution: Boston Children’s Hospital partnered with HPG to ensure uninterrupted support for their Oracle Health solutions during their Epic implementation. John Knuckles, alongside HPG’s team of Oracle Health experts, provided 24/7 support across all solution areas. Working collaboratively with Boston Children’s team, John and HPG’s specialists resolved complex issues, optimized workflows, and maintained seamless operations. Their combined technical expertise and dedicated approach earned the trust of hospital staff, allowing Boston Children’s to focus on their Epic implementation while HPG ensured the stability and success of their existing Oracle Health environment.
Project Timeline: Beginning in January 2023, HPG supported the Boston Children’s project for 18 months until their conversion in 2024.
HPG Supporting Services: Project Management, Application Services, Support Center
Results: Boston Children’s Hospital benefited from HPG’s expert team, who provided seamless 24/7 Oracle Health support, resolved complex system challenges, optimized workflows, and ensured uninterrupted operations. With HPG’s guidance, Boston Children’s successfully maintained system stability while focusing on their Epic implementation, demonstrating the value of a trusted and skilled healthcare IT partner.
- Provided 24/7 support for all Oracle Health solutions, ensuring uninterrupted operations during the Epic implementation.
- Resolved complex technical and workflow challenges across Oracle Health applications, maintaining system stability and performance.
- Delivered proactive system monitoring and issue resolution, minimizing downtime and maximizing efficiency.
- Collaborated with Boston Children’s team to optimize Oracle Health workflows for improved user experience and operational outcomes.
- Supported front-line staff by addressing help desk inquiries and resolving reported issues promptly.
- Enabled a seamless transition to Epic by allowing Boston Children’s team to focus fully on the implementation while HPG managed Oracle Health support.
This case study discusses the following HPG Supporting Services:
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