The Logan Health Story: Conquering A/R Backlog & Recapturing Millions

Unmanaged accounts receivable (A/R) backlogs are more than just numbers on a balance sheet. They quietly drain hospital resources, slow down cash flow, and can even disrupt important clinical work. Logan Health faced this challenge, with millions of dollars stuck in unpaid claims. As the backlog grew, their team became overwhelmed, struggling to keep up with new billing while handling overdue accounts. Seeing the need for expert help, HPG Resources joined the effort to recover this lost revenue. By working closely with Logan Health’s staff and being on-site to solve tough financial problems, we helped the hospital refocus on patient care.

Why Logan Health Needed Immediate Help

As a primary healthcare provider for a large and growing community, Logan Health has always prioritized the well-being of its patients. However, the rising tide of unpaid claims began to create a level of financial strain that was impossible to ignore. This backlog did not appear overnight; rather, it grew steadily as a result of manual processing errors and a lack of specialized bandwidth.

Paperwork piled up, and insurance companies started rejecting more claims over small technical issues. The billing team was already busy and didn’t have time to appeal every denial, which led to more lost revenue. Hospital leaders saw that this couldn’t continue. They looked for a partner who could offer both extra help and deep knowledge of billing software and processes.

The Logan Health Challenge

Over several months, the backlog kept growing, and the situation became critical. Staffing changes left gaps in billing knowledge, so claims were not processed quickly or accurately enough for today’s insurance standards. As a result, more claims were denied, and the hospital’s average time to collect payment, or “A/R days,” went up sharply.

This change put a lot of financial pressure on the whole hospital. When A/R stays high for too long, it’s hard to pay daily expenses or invest in upgrades. Clearing this old debt became the top priority so the hospital could quickly regain the stability needed to serve the community well.

How HPG Resources Fixed the Workflow

HPG Resources responded by sending a team of revenue cycle specialists who started with a detailed data review. Our first step was to find and group the biggest sets of unpaid claims so we could focus on the most important areas. Our experts worked directly in Logan Health’s EHR systems, using their experience with Oracle Cerner and Epic to work efficiently.

We didn’t just process old claims. We also fixed the main reasons for denials. By stepping in as interim managers, we oversaw daily work and set up a strong training program to help staff improve billing practices. We updated the EHR’s rules to catch errors before claims were sent. Assigning experts to work with each major insurance company improved communication and sped up resolutions. We kept everything transparent, tracked every dollar, and gave weekly updates to keep the project on track.

The Measurable Results

HPG’s work led to quick and clear financial improvements. Cash flow returned fast, and the old backlog was cleared on schedule. The results are clear in the numbers:

• $25 million in legacy A/R collected within 90 days.
• 15-day reduction in total A/R days.
• 10,000+ aged claims successfully resolved.
• 12 percent decrease in the overall denial rate.

Beyond the immediate recovery of millions of dollars, Logan Health now operates with modernized processes. Their team is better equipped to prevent future backlogs, and the organization’s financial foundation is stronger than it has been in years. This revitalized cash flow allows them to focus on what matters most: investing in medical equipment, hiring top-tier staff, and providing exceptional care to their patients.

Take Control of Your Revenue Cycle

A large A/R backlog can be solved, and you don’t have to handle it by yourself. HPG Resources offers the expert support your hospital needs to recover its revenue. Our team has the technical experience to fix complex billing problems in Oracle Cerner and Epic systems.

Our goal is to restore your revenue and focus on long-term, lasting results. We help both surgery centers and large hospitals, staying on-site until the work is finished. When we’re done, your team will know how to keep A/R days low and cash flow steady. Facing a similar issue? Schedule a confidential A/R Backlog Assessment with an HPG expert.

 

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