How HPG Achieved a 15% Efficiency Gain for Clients Through Better EHR Training

Your EHR is only as good as the people using it. Poor user adoption is the #1 reason for unrealized EHR ROI.

 

HPG has developed training programs to improve EHR user adoption for healthcare organizations of all sizes. We maximize your EHR efficiency gains and boost the system’s ROI. Here is how we structure our approach to help your organization achieve top results with EHR tools.  

The Training Spectrum: Moving from Go-Live to Performance Improvement

When a healthcare organization first makes a decision to implement EHR, the management often tries to minimize investments by going for baseline or role-based training. While these can be effective, neither gives the employees full access to EHR benefits.  

Good: The Baseline (Standard Go-Live Training)

Baseline training usually includes classroom-style sessions focused on system navigation and basic workflows. This approach is a great way to get staff familiarized with the system. However, its one-time nature limits long-term value.

 

As users forget key steps or struggle to adapt to real-world scenarios, the EHR ROI decreases. The organization sees only partial utilization of EHR features or, worse, damage from user errors.

Better: Role-Based Training

Role-based training is a step up from baseline because it adds personalization. Nurses, physicians, and administrative staff learn the workflows that matter most to their daily responsibilities.

 

However, even strong role-based programs tend to end after initial go-live. Staff forget details or miss out on new approaches.

Best: HPG’s Continuous, Data-Driven Performance Program

HPG’s EHR user adoption program builds on foundational training but adds what most organizations are missing: continuous improvement.

 

We analyze user performance data to understand workflow gaps and then customize follow-up sessions that address real issues. Our at-the-elbow support and hands-on personalization labs help the staff benefit from continuous optimization.

 

This ongoing model contributes to significant EHR efficiency gains and reduces provider burnout.

Best Practices for Measurable EHR Efficiency Gains

HPG’s data-driven performance program implements best practices for EHR training. Personalization plays the main role in successful user adoption and cost savings down the line.

Best Practice #1: Ongoing Personalization Labs

Ongoing personalization labs give providers hands-on time with a clinical informatics expert. During these sessions, users customize their interface, build smart shortcuts, and refine workflows.

 

A multi-specialty group that adopted quarterly personalization labs achieved a 15% reduction in average time-in-note. This led to around $1.2M in annual physician time savings. Regular optimization remains one of the most reliable drivers of measurable EHR efficiency gains.

Best Practice #2: Develop a Super-User Program That Lasts

A sustainable super-user program strengthens internal expertise long after the initial go-live. HPG trains select staff to help it gain advanced skills, which help them support their peers in the future. This shifts support from reactive help-desk requests to proactive, department-level problem solving.

 

A community hospital implementing an HPG-designed super-user model saw a 40% drop in EHR-related help desk tickets within six months.

Best Practice #3: Data-Driven Coaching and Remediation

HPG uses audit logs and workflow analytics to see where inefficiencies occur. Coaching is then tailored to each provider’s behavior.

 

This approach usually helps reduce documentation errors, increase compliance rates, and decrease claim denials. In full program evaluations, organizations report faster chart completion and more consistent use of recommended workflows.

Stop Training and Start Performing

When it comes to EHR user adoption, training structure matters more than dedicated attendance. HPG’s implementation and training practices help healthcare organizations achieve a high ROI on this major technology investment. With the right approach to training, these benefits remain ongoing.

Schedule a Complimentary EHR Performance & Adoption Audit

Would you like to maximize EHR ROI without causing frustration and burnout? Schedule a complimentary EHR performance and adoption audit with HPG today.

 

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